Free worldwide shipping available! Free delivery in Berlaar

FAQ

Do you have a question about delivery, return or payment? On this page we list the most common questions and their answers for you.

Shipping & pick up

Shipping

Orders are shipped within 3 to 10 working days (if product is in stock).
For Pre-orders we always provide an expected shipping date. You can find this on the product page.
If a product has a different shipping date, this will be indicated on the product page.

We ship with Bpost, UPS & DHL and provide tracking codes for every order.
What are the benefits of working with Bpost, UPS & DHL?

  • transparent tracking information
  • secured shipment
  • address changes

After you have completed your order, you will receive an email with all the information you need to track your package.
Have you not received an email? Then check your spam folder. Nothing there? Send us an email, we will certainly help you.

Shipping costs

FREE shipping for Belgium and the Netherlands from € 100.
We ship worldwide! If you can’t find your country in the list above, please contact us via mail: hello@butchers-barons.com . Tell us which items you would like to buy and we will inform you about the shipping price as soon as possible.

Country Shipping cost Available for free shipping Shipping method
Belgium € 5,95 ✓ orders over €100 Bpost
Netherlands € 6,95 ✓ orders over €100 Bpost/DHL
Germany € 7,95 ✓ orders over €130 DHL/DPD
France € 9,95 ✓ orders over €150 DPD
Luxembourg € 9,95 ✓ orders over €150 Bpost/DHL
Portugal € 14,95 ✓ orders over €200 Mondial Relay
Spain € 11,95 ✓ orders over €200 Mondial Relay
United Kingdom € 14,95 ✓ orders over €200 UPS
United States € 32,95 ✓ orders over €250 Bpost/DHL
Is your country not listed? contact us

Import Taxes & Duties
Please be advised that customs charges and/or import duties are determined by the customs office of the regarding destination and where applicable, may be levied once the parcel arrives at the destination country.
Payment of these charges and taxes is the responsibility of the recipient and will not be covered by Butchers & Barons. For further details of charges, please contact your local customs office.

Customs & Regulations
Customers should check local postal regulations for restricted items, as Butchers & Barons cannot be held liable for any items that are not accepted into the regarding country.

Pick up at Berlaar (BE)

When you chose to pick up your order in Berlaar (2590), you will receive a notification as soon as your order has been prepared. We will inform you about possible pick up times. All you have to do is let us know when you come to pick up your order. Make sure to bring the order number.
Please note that we are not a store. Always make an appointment.

Do you have any further questions? hello@butchers-barons.com

Exchange & Returns

Do you want to exchange or return a product if the product does not fit, did not meet your expectations or simply for no specific reason. In that case we are happy to help you by taking the product back.

Return

You are entitled to a return of 14 days after receipt of your order. Within this period you can return the item by post or return it yourself to our address in Berlaar. You have the option to exchange the product or get a refund.

Click Here to Download Returns Form
Returns form’s that are not filled out correctly will cause delay’s in us processing refunds/exchanges.

Some points of attention before you will return your order:

  • You have 14 days after receipt of your goods to notify us via hello@butchers-barons.com that you will return the items to us within 14 days.
  • After you have sent this email, you have 7 days to return the items to us at your own expense. We do not offer a free returns policy.
  • Use the original shipping box / packaging that the item was shipped with or use a new one. Do not ship a product without a shipping box and do not attach shipping labels directly to the item. The item must be well protected from rain.
  • Important: You can certainly fit the item to check whether the size is correct. We do not accept returns where the clothing has stains or is damaged. All labels must still be attached in the original way. The article must not have been worn (except for fitting) and may not be washed or ironed. The item can only be replaced or refunded if it is delivered to us in its original condition.
  • Bring your carefully packaged package to the post office (or deliver it to us in Berlaar).
  • Make sure you receive a track & trace code when shipping, we are not responsible for lost shipments without a track & trace code. Returning a package is still your responsibility until we receive it back.
  • Once we have processed your return, you will receive an email from us.

Note: Once the 14-day period has expired, it is no longer possible to return the product.

Exchange

After we have received and processed the return, the new item will come your way. Read our return conditions.

Unless:

  • the new product is cheaper or more expensive. You will then receive a full refund of the purchase amount to your account and you can purchase the desired item.
  • the product is not in stock. We will refund the purchase amount to the account you paid with.

Payment methods

Payment is easy and safe with: Bancontact / MisterCash, VISA & Mastercard, iDeal, Sofort Banking, Belfius, KBC and ING.

 

Is your question not listed? Do not hesitate to contact us.

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